They took GREAT care of me! They fixed my MacBook (which had a cracked screen), and were very friendly and professional throughout the entire process. I also appreciate the text updates they sent to keep me in the loop. Thumbs up all around!!
Simply put, These guys will just mail out most repairs to apple anyways, either drive to Indy and get it fixed same day by a REAL APPLE STORE or use the apple mail in service. Also best buy has pretty customer service and might help you.
Derek, Jeremy and Kevin are fantastic. Their customer service is outstanding! They did an analysis on our laptop, were from out of town only had two days and they took time right away to do a full diagnostics to let us know what was wrong. Highly recommend this place. I noticed some of the reviews seem to criticize them for something beyond their control, example apples pricing etc. but as a certified preferred Apple vendor it's the same as going to an Apple store and their highly trained certified technical staff can do anything that an Apple Store can. This is a great place to do business!
I did not that they do have a decent selection of apple cables and adapters if you can't find what you want at best buy!
Called apple to have a cable replaced under recall, Apple made it very clear that they can replace the cable in store and I advised that I don't have an apple store near me, phone agent said that they do have a certified apple repair specialist and recommend SimplyMac. She also advised that they have a 1 PM appointment, she made notes in the system. I went that day for the repair to find out that they are not helpful and would/could not replace the cable. They wanted to have me send it in, I can do the same thing with apple. So then they suggested I buy a new cable from them and send in the cable, I said no and left. Working with apple to resolve quickly.
Would like to say thank you yet again to Derek who said yes to letting me charge my dead phone while waiting for someone to pick me up since my keys were locked in my car. Talked to me until they arrived to make me feel better. I Appreciate it and you made my night with way less anxiety. Thank you, you were very helpful and I learned a lot about the company while being there.
I am a joint venture business customer with Apple. I spoke with an apple support representative about an issue I was having with my iMac. He referred me to a local Simply Mac to save me a trip to Indianapolis. So when I called to see if I could bring it in for them to run Diagnostics, the person on the phone was not very helpful. I got the feeling I was an interruption in his day and they didn't really need the business. This makes me appreciate even more Apple's excellent customer service. Anyway, I'm on my way to Indianapolis to the Apple Store in 10 degree weather. And I'm happy to do it to get professional service which I have grown accustomed to.
Simply Mac is a US Electronics Store based in Fort Wayne, Indiana. Simply Mac is located at 4130 W Jefferson Blvd I-7, Fort Wayne, IN 46804, USA.
Please contact with Simply Mac using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Simply Mac opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Electronics Store in Fort Wayne