Third time using them and they get better every time. Staged everything for our move in 2 hours and had our overseas container packed in ONE hour. The guys are super friendly and just overall professionals. If you have to get it done on time and for the right price, this is who you want.
Absolute worst customer service I have ever experienced. The movers broke our couch over 3 months ago. I have since called them over a dozen times, emailed multiple people, spoken to multiple people. I started the claims process three days after we moved. They have not once reached out to me about it. The manager Jennifer even hung up on me. They did finally come out and 'inspect' the couch in which they said they would let me know if they could fix, or replace, and then they never did. So I called and called again. Then they said they would send me $90. $90?!? That was over a month ago, by the way, for over a $1000 couch and a $1300 move. And still no check. The couch is trash, and so is this company.
We no longer even call other movers for quotes - we just call Here to There because we know they are the best.
We have used Here to There several times and each time the guys have been professional, polite and friendly, not to mention extremely hard workers.
Movers were contracted to move my home at 9am and did not show up until 4:30pm! I called the Fort Wayne Manager Travis and left 8 messages. No returned phone calls. I called the owner Josh with no return phone calls. I call today and Josh the owner answers the phone. I calmly and respectfully explained how this issue occurred and how it inconvenienced my family with Here to There Mover's showing up 7 hours late. I was promised bare minimum 4 men to move my items and only received 3 (what I paid for) I mentioned that my sister had died the day before and I had a lot to prepare for her memorial service the next day. Josh was very rude and disrespectful the entire conversation. He took no responsibility as a person in a position of authority for the inconvenience I faced. He replied "So, you are calling me to blame me for your sisters death?" I was so taken back that I actually told him I was surprised he would say such a think to me and I felt he was being very disrespectful. I have never been talked to in this manner by an person in authority when simply trying to get a resolution to issue I faced. He continued to tell me this was not his fault, my belongings were moved so he didn't understand the problem, what else do you want I've already given you a 10% (38.75) discount and so on. I will never recommend this company to another person. EVER.
Actually zero stars. They were terrible. Got our couch stuck for about an hour in the stairwell. Damages to wall and couch. They did repair holes in wall (but not paint), but have done nothing about damage to furniture. Corp. claims person will not return calls. Hired w/ Groupon. Never again.
Special kudos to Mondo for his work on our "moving to Costa Rica" adventure.
Here To There Movers is a US Moving Company based in Fort Wayne, Indiana. Here To There Movers is located at 2502 N Wells St, Fort Wayne, IN 46808, USA.
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