I got my couch.......however I suggest buyer beware - I had gotten a call on 11/17/17 saying my couch was ready for delivery - literally had to wait a full month to get my couch in stock...... I was quoted a $69 fee to have the couch delivered and my old couch removed for 11/18 for 3 pm because I was assuming I'd be home at 230..i came home early on 11/18/17 asking if I could have the couch delivered earlier..... and I was charged an extra $30 to have my couch removed and delivered because it was raining and the 3rd party driver didn't want to get rained on.....buyer beware for weather conditions you can't handle...I am definitely considering contacting the Better Business Bureau - I was charged extra just because it was raining!!..AGAIN BUYER BEWARE
The salesman are a bit pushy. They follow you around and if you show any interest in any item they tell you everything about that item so it's a little hard to really look around. But they do have some nice items. I got my table there and love it.
Well, time for another comment. After about 6 months with the furniture I bought from them, the arm of the sofa became loose. It was a living room set that cost about $800. Even had it delivered for an extra $80. I called them and their solution was for me to bring the piece back to them. Nice thought, but I had it delivered because by myself I couldn't get it to my house and because I have a back issue I couldn't have done it anyway. After explaining that, they still couldn't help me unless I brought the sofa to them. I ended up buying another set elsewhere. I took the sofa apart to find out what went wrong. Instead of being securely fastened to the frame, staples, 1" x 1" hardwood, and... get this... cardboard was used in securing the arm. That's what I spent $800 for six months of use and a retailer that was more interested in the bottom line than selling a quality product. Or even recommending one. I ended up buying a set of used This End Up furniture that I believe will last longer than I will. I didn't give them zero stars because they were willing to take care of me under a warranty, but not one that the average person could take advantage of.
Did not have the coffee table set I was interested in in-stock and said it would be 30 days to get it in even though another store North of Fort Wayne had 6 sets available. Wasn't terribly impressed with their desire to sell me some furniture.
I was not very impressed with this store. The selection wasn't very good, the prices were a lot higher than you'd expect from the way they advertise, the condition of the building and the quality if the furniture. Also, the one couch I was remotely interested in would take thirty days to even get in and then I'd have to pay $69 to get it delivered three miles away!!! NO THANKS!!
Very impersonal. They're interested more in the sale than in the person.
American Freight Furniture And Mattress is a US Furniture Store based in Fort Wayne, Indiana. American Freight Furniture And Mattress is located at 4515 Merchant Rd, Fort Wayne, IN 46818, USA.
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