I love Sears. Shop there all the time. I refuse to buy clothes and shoes off The internet! There is a price for everybody. I get great quality clothes there within my budget. And the variety is fantastic!
This place is a joke. Hey Sears, I have a bright idea, how about u HIRE more then 1 technician-so that u don't inconvenience the CUSTOMER..... A PERSON WHO TOOK OFF WORK, so that she can have serviced the WASHER & DRYER-that she paid an arm & leg for!!!! And your EMPLOYEE that called to cancel my appointment, had an attitude. I'll take my business elsewhere in the future
I had the ultimate displeasure of working with associate #27391 at the Sears in Glenbrook Mall. What should have been a simple checkout took forever. I was forced to give out my cell phone number, e-mail address, and create a pin for a Sears Rewards account I never even wanted in the first place. (Why would I care to open a rewards account with a company that is quickly going down the toilet? And no wonder...) He would not let me purchase without all of these pieces of information. The transaction took multiple times to go through since he could not get my e-mail correct, and when I tried to opt out of giving my cell number for spam calls, he made me restart the transaction saying that I MUST agree in order to purchase. Now my question is, when and why in the hell did it become so difficult to make a simple purchase? Someone else I know had a similar problem at checkout. Are we going to have to start paying with cash only in order to not be harassed for all of our information? Now I've been getting phone calls and robotic voicemails leaving me callback numbers every single day since that God-forsaken purchase, and I unsubscribe every day but it doesn't matter. The e-mails and spam calls never stop. I think I will start calling the numbers back and wasting their time, because you don't want to f with a crazy lady who has nothing but time on her hands, muhahaha! In short, I wouldn't recommend shopping at Sears unless you are willing to change your phone number, e-mail address....even identity...or unless, of course, you're a masochist.
If I could give zero stars, I would. Horrible customer service. My ice machine has broken down 4 times since I bought it in August 2016. It has been broken since the end of October, called for appt, they scheduled for Nov. 14th. The tech came and stated that none of the previous techs fixed it right and he would have to order parts. Once those parts come in, I would have to call for another appt. This visit was not documented in their system. I made another appt for Nov. 20th. The tech was supposed to come between 1-5p. At 130p I got an automated call saying to reschedule my appt. I had to make another appt for the following week on the 28th. The tech actually showed up and "fixed" it. Within 5 days, it broke down yet again. After numerous of phone calls being tossed around to several people and emailing the "corporate" email, I got nowhere and yet had to schedule another repair for the earliest date being Dec. 21st. I was told per lemon policy, you have to have 3 documented service repairs within a 90 day period, yet they only count the service repairs that the tech actually places new parts in. So I only had 1 repair in Nov. And the one where the tech came saying everyone did it wrong and the cancelled one didn't count. Dec. 21st comes and the same tech who told me they all did it wrong said the same exact thing. He stated that the tech that "fixed" it on Nov. 28th did it completely wrong. Once again, I would have to wait for the ordered parts to come in and then make another appt. Livid at this point, I went to the store directly. I tell my story to the salesperson who I thought was actually going to help me but nothing. She did tell me the lemon policy is 3 repairs within a year. So I figured I would receive a new fridge. Yet she proceeds to tell me that since the purchase protection planned I paid for on sept. 7th that it would be 3 repairs after that date, which then only the one documented on nov. 28th is the first of the 3. Now I have my 5th scheduled appt for Jan. 10th, which will only be the 2nd repair for the year. I have talked to so many people through their home solutions and even emailed their supposed corporate, yet no one can provide me with a solution. They've spent more money "fixing" and sending out techs then it would cost to give me a new fridge. Everytime I call or go into the store, they never can find me in their system either. I've never had a good experience when I go into the store or when I call. I am appalled at how they treat their loyal customers. I will never buy appliances from them again and I highly recommend going elsewhere like BestBuy who will provide you with 100% customer satisfaction.
I had to return a vacuum I had bought online and picked up in store. I walked in, scanned the bar code from the order confirmation email they sent me when I bought the vacuum, and then the vacuum popped up. A guy came out quickly, gave us a little receipt, told us to take that to any cashier to get our money back. He asked us why we were returning it, we told him we didn't like the attachment, he just said ok, sorry, and took it. Then, we took the little receipt to a cashier after shopping around for a while and she scanned it and returned our money. It was saying very easy and painless.
Considering how much stuff you see about how Sears is the worst for customer service, it seems they are making a strong effort (at least locally) to have exemplary customer service.
Sears is a US Department Store based in Fort Wayne, Indiana. Sears is located at 4201 Coldwater Rd, Fort Wayne, IN 46805, USA.
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