Bad customer service, I've never seen more disrespectful staff in my life. I'd think their job would be more important than updating their twitter status. Managers failed to handle the situation.
I spent 5 times as long in line as I did shopping, maybe hire more holiday help, if I didn't need what I was buying for work I would have left.
I waited in line at the only checkout lane that was open at one corner of the store for about 15 minutes only to be told my jeans I selected were not $49.99 on sale, but instead, buy one get one half off at $88. I thought maybe I made the mistake and went back to check or return them to the rack. I took a picture of the sale sign and returned and waited in line again for another 10 minutes. The cashier was very nice and understanding and saw the picture and called a manager to OK the price change. The manager (An Indian lady whose name I cannot remember) came to the cashier station and told me that however it rings up is the correct price. I showed her the picture and told her that her signage is in error and it is advertised on the rack at $49.99. She went back to check. When she returned she said "no, that's for the T-shirts, you misread it". I'm not a moron, and nobody in their right mind would pay $88.. or even $49 for a t-shirt at kohls, so I walked back with her to prove her wrong.. as I approached the sign on the rack, the red SALE sign was missing and the digital price sign showing $49.99 was TURNED OFF! I showed her the picture I took that clearly is next to the jeans on the rack and says "DENIM", and then I voiced my concern over the matter and told her that I don't appreciate the bait-and-switch tactic, nor the deception. All I got in return was attitude and disrespect. I was going to file a formal complaint to Kohls, but I went to their northeast location in town and got them for even cheaper than $49 and their manager was very nice and even showed me where I could find them in the store.
OK 2 stars has nothing to do with prices and selection. Selection is great, price above average unless you use their card, Kohls cash or other discounts that brings the price down to "reasonable" and occasionally a great buy. The 2 stars is for customer service. Checkout line was a nightmare mostly because of: lack of cashiers, poorly trained cashiers, the hoops they had to go through to put in every discount. Spent more time in the checkout line than we actually did in the store
It was fine. Found what I was looking right away.
Kohl S Fort Wayne North is a US Department Store based in Fort Wayne, Indiana. Kohl S Fort Wayne North is located at 835 E Coliseum Blvd, Fort Wayne, IN 46805, USA.
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