We went a few more places to shop for other things away from the mall. My daughter had second thoughts about the dress so I decided we should return it that same day. The prom is an important event and this is her senior year and it should be special. My daughter and her friend went in the mall to return the dress. They were treated rudely by the person they spoke to, to return the dress. I do not know the name of the person working up at the register at this time, it may have been the same person who checked us out. They were treated so badly that my daughter came out in tears.
Poor service. Was shown to a fitting room and was walked in on twice by another employee. I felt rushed and unhelped.
They were told you can't return prom dresses. I was surprised as I have never been anywhere where you can't return something unless it has been altered. The salesperson didn't even look at the item the girls were returning to know what it was even. I do not know about most people but when I am buying something I look at the size and price tag. There were five tags on this dress. So not paying attention to the other tags we didn't see the one that said no returns. And nothing was said when we checked out. Who expects not to be able to return something like a dress? I don't think many people. And I don't think most people read every tag.
They have pretty dresses, but only go to size 11. They need to add a plus size section.
Their return policy sucks!!!!!!
We went prom dress shopping. There is a pretty good selection of dresses. Long wait for fitting rooms but understandable because it was busy. We found a dress that my daughter was pretty sure she liked and I was worried with only one in her size that if we didn't buy it we might end up with no dress. So we purchased the dress. They salesperson, Amanda No 14572 ( I got this off the receipt) said hello but nothing else besides the total for the purchase price and have a nice day when we left. Friendly enough. I paid cash for the dress. There is also an Assoc # 17359 on receipt.
They have cute clothes here, but it is on the pricier side.
Please don't ruin another girls shopping experience.
I guess my suggestion would be-Post signs about the no return policy on certain items and make sure your sales people let the person also know when they are checking out.
Windsor is a US Clothing Store based in Fort Wayne, Indiana. Windsor is located at 4201 Coldwater Rd D-07, Fort Wayne, IN 46805, USA.
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