Very unorganized and unprofessional. I booked a party for my daughters birthday, which was already a problem in the first place because they didn't answer the phone so I had to book it online and they didn't get back to me for almost two weeks so I had to call and the lady I spoke to couldn't answer any of my questions about the party itself. The day of the party I called earlier that day to make sure the room would be set 30 min before I arrived so I can set up the cake and gift bags. I got there and they sent me to a room saying it was mine. I didn't believe it was mine because the room was bigger than the party I paid for but we asked twice and they said it was so I set all of my things up in the room THEN they told us it wasn't our room. I had to move all of our stuff from downstairs to back upstairs to a room that was not done. I also paid for a birthday theme (which was Mad Scientist) and all it was, was science napkins and green slime on the table. No balloons or anything. Completely a waste of time and money for a place that only had SOME of its stations working.
For kids to walk around and not die from bored it worked out. For the parents who booked the place it wasn't so great. The staff did not communicate with each other. The woman who helped us at the desk seemed to be new; which wasn't the problem. She was even frustrated from her co-workers on their horrible communication. They did not walk us to our room. She directed us to a room that wasn't ours. We took all our stuff there and I even asked a worker could he make sure that it was ours. Of course this kid was on his phone. He didn't even get up to check. He said it was. Of course it wasn't. Even when we tried to book the place they were not descriptive. They were brief and said they'd supply drinks cupcakes and beverages for 15 kids. The room wasn't ready when we arrived. Which we did arrive early (not a problem for them) she let us bring gifts in but became unprofessional when she yelled at a family member who tried to drop a gift off in the room. We had the mad scientist theme. They give a free lab coat with that theme. The lab coat was more of a nurses scrub material. When I asked her what exactly was being provided since they did a crap job of letting us know. She told me they the 15 included kids and adults. They had nothing for parents. She had cups spread out and they had 1/4 of juice in them. I rushed to the store to get stuff that I thought was already provided. Also they made rockets and ice cream. The ice cream part was cool from the liquid nitrogen smoke but you could not see anything she was doing. She mixed everything in a black crop pot bowl. You couldnt even see what was going on. A lot of the science stations where closed. This is definitely a older science central. It needs a serious update.
We love it here, however, they need to update their hours, as they are NOT open and have NOT taken time to change their hours. This isn't hard. And doesn't take long. Fall "shutdown" just ruined our homeschool Field trip. I don't go to the website every time we visit, why would I? Thank goodness I called or this would have been a complete mess, and not just a total let down.
This place is very outdated. Hardly anything works and with the money they are charging they should be taking better care of it. Muncie childrens museum is small but it is way better.
I have been to Science Central 3 times with my two children. My kids seem to like it but I cannot say the same. For the price you have to pay', it really is not worth it in my opinion. Maybe 5 or 6 years ago it would have been fun but this place is in a serious need of an upgrade. Most things are worn or do not work. There is a general dirty feeling you get as you start walking around like the place hasn't been cleaned in weeks. Over by the water table and the little aquariums there is no one to help and the water table barely works. These of course are just my observations.. My kids don't seem to mind so maybe its worth it for them. I just wish that they would use some of the money they are charging to upgrade. It could be a really cool place for kids and parents if maybe they made some changes.
Science Central is a US Museum based in Fort Wayne, Indiana. Science Central is located at 1950 N Clinton St, Fort Wayne, IN 46805, USA.
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