Poor management.
As a few have commented, I should have read reviews before booking. We had a great first meeting and they happily agreed to host our wedding reception. Not something they normally do which should have been the first red flag. They were responsive to planning for the first month or so. After that any call/email was ignored until about a month til the date of the reception. While the decorations ended up being OK, it was not worth what was paid and definitely not worth the stress.
Slushy machine was not put together properly and $60.00 worth of liquid poured all over my floor. Was not able to use, nothing but a waste of money! I talked to several different people about the problem, and was told pretty much too bad! I will never rent anything from this company and will tell all my friends to never to business with them either!
No Reimbursement
Office staff incredibly rude. Parked in parking lot NOT marked customer only parking. Staff saw fit to park illegally, box me in, and lecture me on the use of paid parking in the city of Fort Wayne. If this is how they treat an person for something as trivial as parking in an unmarked lot, I would hate to see how they treat customers. Will not be referring any of my friends or family there.
Bad situation
Equipment was dirty.
I booked A Party Apart for my outside wedding this September. I went into the showroom about a year and a half ago to get everything booked, and everything on display is beautiful. However, several things that were discussed in the show room with my coordinator and over the phone never got added to my order, so I kept having to email and call to get things added back on, and when they arrived it didnt seem quite right. They paint a picture like they will set everything up for you but then when it comes down to it the cost is way too much to justify it. The total cost for tent, sidewalls, tables, chairs, a restroom trailer, and table cloths was about $3100. The only thing I was happy with was the restroom trailer which was booked with a 3rd party. Delivery was supposed to happen between 8-10 am, at 950 I called and the gal said the drivers were on their way. At 1020 I got a call from,the driver that he was just now leaving and they didnt arrive til right about 11. In addition to being late, 2 tables arrived broken, several chairs were filthy AND broken, and when I reached out to the company they wanted pictures of all damaged materials. I get it. But for the price the rental property should have been up to expectations before it was delivered. Not the other way around. The linens for my arch were 2 different colors which was also annoying. They were supposed to pick up materials on Monday and never showed. Over all, very disappointed. Spend your money somewhere else!
A Party Apart is a US Food place based in Fort Wayne, Indiana. A Party Apart is located at 200 E Superior St, Fort Wayne, IN 46802, USA.
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