I couldn't be more pleased with the customer service I consistently receive from everybody at Superior Van and Mobility in Fort Wayne. I have dealt with them on two separate vehicles and each experience has gone smoothly and professionally. I have been driving and had questions about my adaptive equipment and when I call and ask for help, they calmly explain it to me even though I'm sure they had already explained it to me when I picked up my car… I can't imagine ever going anywhere else for all the needs of my adaptive vehicles.
They fixed my van and the tech, Jake, is skilled. However, they don't understand the critical difference between what they sell and what every other new vehicle dealership in the country sells. This place doesn't sell Vans. They sell freedom and hope and opportunity for people with disabilities. The way they treat the customer from the moment we enter their doors should be different in every way. Unfortunately, I felt like just another customer in just another dealership. I wanted my experience with Superior Van & Mobility to be more empathetic and understanding of my disease condition and the disabilities it causes. Just once I wanted to hear from them, "Don't worry, we will take care of everything." It took a call to Braun Corporation in Winamac to get them to be a bit more that way. Please, Superior Van & Mobility, gain a deeper understanding of what you sell and the needs of those who come into your building. Your customer's needs aren't just physical in nature.
Another great location with dedicated employees focused on quality service and sales. I'm proud to be part of the Superior Van & Mobility family!
We recently purchased a van to help transport our wheelchair bound son. Brad from superior walked us through the full process and worked with us to make sure we were contacting the right people and made the whole experience easy and with less stress. He worked around our schedules and was always available. Fantastic experience and wonderful staff!
I'm giving them a 2 star due to the fact that they seem to like giving people the run around on installing a simple chariot on the back of vehicle that already has a Reece hitch. Had to go there twice in order to get it installed. The 1st time it was there it took them over 4hrs to contact us about a problem with the installation. Then we get the needed adapter had to make another app for the installation which then took over 6hrs to install it, which I then looked online to see that it should have taken at most a hour. It seems that they wanted the $4,000 for the chariot, but didn't really want to do the work that came with it.
Superior Van And Mobility Fort Wayne In is a US Car Dealer based in Fort Wayne, Indiana. Superior Van And Mobility Fort Wayne In is located at 2218 Contractors Way, Fort Wayne, IN 46818, USA.
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