Great customer service! We bought our swim spa three years ago and they are so helpful whenever we call with questions.
I bought a hot tub on June 24, 2017 and was very pleased with the sale. I had an issue with the controls. It took persistence to get a call back from my sales person. They finally came out and fixed the problem. They did stand by their product and made things right.
We bought a hot tub from the show that was held in Hot Springs, Ar back in Nov. 2017. We now have our hot tub...but....these people do lie and some of them will not respond to your emails or phone calls. When they delivered our tub they forgot to bring us our steps and cover. They tried to make it up to us by sending us extra chemicals. But..what is a hot tub without the cover and steps? They make promises that they don't stand behind. I'm still waiting on my steps and cover. Maybe they will be here by Christmas....hopefully. This company does not deserve a 5 star. Customer service is my number one priority and they have failed.
i purchased a hot tub at Indiana State Fair sale people were great. Unfortunately i have out dated electrical system and need to have my service updated before installing the hot tub. i called master spas to explain the issue and they were able to refund the deposit and i will be using them in the near future
I bought a hot tub at the Indiana state fair 2017. I got a great price! They delivered the tub sooner than I expected. They have been great people to deal with! They have answered all the questions I have.
Master Spas is a US Point Of Interest based in Fort Wayne, Indiana. Master Spas is located at 6927 Lincoln Pkwy, Fort Wayne, IN 46804, USA.
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