Have used Masters, a few times, for furnace service work (tune-up & replace a part). Those experiences were good & fair. However recently, we attempted to contact them for our annual tune-up. For two days straight they were unreachable & could not leave a message
We will not be using Masters for any of there services. Buyer beware!
Corey Simpson came and helped me with a thermostat issue. Set me up a new one and we're up and running!
Do not know what work they can do...contacted the supervisor...let him know that I had my house inspected..sent him on email the things that needed to be fixed from the inspector..."I thought that we were supposed to meet on a giving date". Evidently, he said that I didn't get back to him..he assumed I didn't need the work done any more!!!
Very fast service. Everyone, including technicians and office members, are friendly and professional. I couldn't be happier, and will definitely be recommending to neighbors, friends, and family members.
The last appointment we had, we consulted their technician with future furnace replacement questions. He was polite. Later, we discovered that we were given some inaccurate information, by that technician, that would have cost us about $2000 more than we needed to spend on a furnace replacement. I can't express how upset and frustrated we were researching & budgeting for more than we needed to. This was a dishonest upsale tactic. $2000 is considerably a lot money to cost someone to overspend, unnecessarily.
Prompt service, accurate diagnosis, meticulous work on our geothermal system, valuable consultation from Paul, the technician. Highly recommend.
Masters Heating Cooling is a US Plumber based in Fort Wayne, Indiana. Masters Heating Cooling is located at 3512 Cavalier Dr, Fort Wayne, IN 46808, USA.
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