I give them a 2 because the workers there are nice people. Otherwise it would be a 1. I was looking for a loan online, and had previous dealings with OneMain's predecessor, Springleaf Financial. Springleaf seemed fair. Online, OneMain advertised their interest rate at a certain percent. They were the lowest for my small loan so I decided to go with them. When I went in to sign the papers, I was told the percentage rate was 5 percent higher than what they originally said. Right before that the worker (not a loan officer... an hourly worker) read the canned statement from OneMain saying they operated with "INTEGRITY AND HONESTY." I was pretty open about my displeasure, she apologized and said there was nothing she could do. You could tell she was embarrassed when I asked where the "integrity and honesty" was. I needed the loan for a major repair on may car, and couldn't afford to waste more time. I had to take their deal they offered with "integrity and honesty." Won't be back.
It's basically a deceptive advertising scam where you get a letter that you're "pre-approved" but that's not true. Avoid.
They just bought spring leaf not long ago. My father passed away on July 19. We went to the funeral home the 20th. The director was super sweet. He recommended David from the Kendeville Branch. We got the loan that day and everything was fine. We had reassurance that my dad was going to be laid to rest. The funeral happened on the 25th of happened. Today is the 4th of August the loan company then sent my dad a paper saying he was eligible for 7400 dollar loan signed by the same Davide that closed my moms loan the 20th. This was 15 days after the loan was closed. I called and tried to get in touch with David. The secretary said he was on vacation. Then she went to talk about it was their solitation dept. that sent it to us. This is rude and inconsiderate. I will be making a complain to the BBB because he wasnt in the loan companys system. He never had a loan through them. The loan did not have his name on it at all. They did not disclose that they will be buying your familys information from a third party to solisitate to them to try to get their business. She apologized and said she would put in a request for them to stop sending him loan paper work. Then she proceeded to tell me that it takes usually up to 3 months for them to fix it so he will stop recieving these. My mother was hurt that she had to take out a loan to begin with and then they couldn't mention that they would be getting your familys personal information and soliciting to them for 3 months after a request is asked for them to stop. How long would it be if a request wasnt made is a question that is also running through my head.
Onemain Financial is a US Finance company based in Fort Wayne, Indiana. Onemain Financial is located at 267 E Coliseum Blvd, Fort Wayne, IN 46805, USA.
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