I will not go back to the Pooch Parlor.
When she walked in the door the groomer rudely told her that they would not take our dog. There was no warning, no apology, no call-back, no re-schedule and no positive solution. They made no attempt to retain our business. They had no consideration of our loyalty or our unfortunate schedule delay. My wife and I both understand that we should have been to the appointment on time, but things happen, and a little consideration would have gone a long way.
They do a great job on my max he is a poodle I get lots of complements very nice people
Good place to buy bud crank
I had a bad experience about a year ago with the way the owner rudely treated My dog one early morning in front of me, so I just requested that she not be the one who I want to groom my 5 dogs, to avoid conflict. I've not had any issues with this shop other then that experience, today I tried to set a appointment, the owner was on the phone making the appointment and she told me that I'm no longer welcome, WOW!!! I guess she can't handle it when a 5 year long customer tells her that the way she treated my dog in front of me was not appericated!!! She was unprofessional, will not talk about or even appolagize!! SHE WAS VERY RUDE WITH ME ON THE PHONE AND WILL NOT EVEN LET ME EXPLAIN THE SITUATION!!!! IF THE OWNER CAN BE SHORT TEMPERED WITH MY FURBABY RIGHT IN FRONT OF ME, MAKES ME WONDER HOW SHE TREATS THEM WHEN NO ONE IS WATCHING, HUMM!?!
We will not be returning to the Pooch Parlor. They were not accommodating, understanding or respectful to us and our loyal patronage.
This is the best place in the Fort as far as a quality service/TLC & haircut. I have been a satisfied customer for 4 years and will continue to go even though sometimes the owner is intimidating and I feel very degrated especially if I'm even 5 minutes late because my dogs maybe took too long outside in their picket fence area.By golly she will be sure to call u out for it! And don't be late even if u know they close at 4 she will remind u.I work 3rd shift so I have been requesting afternoon appts so I'm not late told another groomer not to call me when dogs are done so I could get some sleep.I would be there before 4.She still called 1.5 hours after, they are done and interrupted my sleep told her I had my alarm set for 3:40.Got another phone call at 3:30 from owner you know we close at 4:00, right? Don't be late.(Well if I wasn't woken up in the first place...it takes me 15 minutes to get there)...I made it on time.Then, I have bichons even in winter it's always, "Well they need to be shaved down all matted again." I totally get my hair maintenance isn't good enough that's why they are coming, but just the way she says it. By the time they grow out from summer takes 3 months I brush them but seems to take 2 months to get enough hair to brush, by 3 months ugh they are matted. They get booked up fast so sometimes I do have to wait 2-3 weeks for appt. I have 4 pets.Between teeth cleaning (more $ than people), food every month, flea stuff, yearly vet stuff grooming is 4 x a year. If you are looking for an exceptional place to take your pet and don't mind dealing with Vicki a few times a year (I'm sure she doesn't even realize she is coming off this way) Pooch Parlor is the way to go!
My wife and I have a miniature Schnauzer and we have been loyal customers for over 4 years now. My wife and I live about 20 minutes (11.4 miles) away, so it is neither the closest or the most convenient location. But we are loyal customers and up until the respective day we liked the people and the cut. I typically try not to schedule middle-of-the-day appointments as they are difficult to get to on time being that we work 20 mins from home and Pooch Parlor is another 20 mins away. But with limited scheduling choices, I made a 12:00pm grooming appointment. My wife picked up our dog and drove her to the appointment, but was unfortunately 15 minutes late.
Pooch Parlor is a US Store based in Fort Wayne, Indiana. Pooch Parlor is located at 3704 N Clinton St, Fort Wayne, IN 46805, USA.
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